Just wanted to comment on the professional manner in which our awning sale and installation was completed by Awesome Austin Awnings. Steve did a great job of installing the awning in the scorching heat. We love our new Sunsetter awning, it really makes a big difference!!
Cedar Park, Texas
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I want to take this opportunity to highly recommend Walter Whiddon of Awesome Austin Awnings for any technical support for awnings. My Sunsetter Motorized Awning had a nervous breakdown and would no longer move. I called the Sunsetter Awning Company, and after 45 minutes on the phone, and trying to follow the tech's instruction on resetting the remote control, the wind sensor, the electrical outlet, we had no luck. Then he wanted me to check something at the end of the motor, so I just gave up!!!
I then got a referral to Awesome Austin Awnings. I called Walter, who was out on a sales call. The next day Walter called me, and through his knowledge and determination, he searched his tech manual and called me back. After his step by step guidance, we started to reset the awning. The reset took several steps which he explained in detail, and he was very patient with me trying to follow his instructions. Needless to say, after the completion of his instructions, the awning was back in perfect operation!!!
I highly recommend Walter Whiddon of Awesome Austin Awnings for all your awning needs.